TERMS OF SERVICE

Last updated: 23 September 2026

Welcome to Norvell Brane.

These Terms of Service (“Terms”) govern your access to and use of norvellbrane.store (“Website”) and your purchase of products from Norvell Brane.

Throughout these Terms, “Norvell Brane”, “we”, “us” and “our” refer to Norvell Brane. “You” and “your” refer to any person accessing the Website or purchasing products through it.

By accessing our Website, placing an order or purchasing a product from us, you agree to these Terms.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law (ACL) or any other applicable Australian law.

1. About Norvell Brane

Trading Name: Norvell Brane
Website: norvellbrane.store
Email: contact@norvellbrane.store

Norvell Brane operates an online retail store offering fashion, accessories and related products to customers, including customers located in Australia.

2. Acceptance of These Terms

By using this Website or placing an order, you confirm that:

• you have read and understood these Terms;

• you agree to comply with these Terms;

• you have legal capacity to enter into a binding agreement; and

• the information you provide to us is accurate and complete.

If you are under 18 years of age, you should use the Website and make purchases only with the involvement and permission of a parent or legal guardian where required.

3. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms is intended to exclude, restrict or modify:

• any consumer guarantee;

• any statutory warranty;

• any condition;

• any right or remedy; or

• any liability

where doing so would be unlawful.

If any provision of these Terms conflicts with a mandatory provision of Australian law, the mandatory legal provision will apply to the extent of the inconsistency.

4. Use of the Website

You may use the Website only for lawful personal or commercial purposes consistent with these Terms.

You must not use the Website:

• for fraudulent or unlawful purposes;

• to violate any applicable law or regulation;

• to infringe the intellectual property rights of another person;

• to transmit malware, viruses or harmful code;

• to interfere with the security or operation of the Website;

• to gain unauthorised access to systems, accounts or data;

• to scrape, crawl or extract Website content by automated means where prohibited by law or without our permission;

• to impersonate another person;

• to provide false or misleading information;

• to attempt payment fraud or unauthorised transactions; or

• in any manner reasonably likely to damage the Website or its users.

We may take reasonable steps to restrict access where we reasonably believe there has been fraudulent, unlawful or abusive activity.

Any such action will remain subject to applicable Australian law.

5. Product Information

We aim to ensure that product descriptions, specifications, photographs, sizing information and other details displayed on our Website are accurate.

Colours may appear slightly different depending on your screen, device settings, lighting and display configuration.

Variations that are inherent to particular materials or manufacturing processes may also occur.

However, nothing in this section limits your rights where a product:

• does not match its description;

• is materially different from what was represented;

• is defective;

• is not of acceptable quality; or

• otherwise fails to meet a consumer guarantee under Australian law.

6. Product Availability

Products are offered subject to availability.

An item appearing on the Website does not guarantee that stock will remain available until your order has been accepted and processed.

If a product becomes unavailable after you place an order, we will take reasonable steps to notify you.

Where we cannot supply a product you have paid for, we will provide an appropriate remedy, including a refund where required by law.

7. Orders

Submitting an order through the Website constitutes an offer by you to purchase the selected products subject to these Terms.

We may send an automatic acknowledgement confirming that we have received your order. An acknowledgement of receipt does not necessarily mean that the order has been finally accepted.

An order is generally accepted when we confirm the order for fulfilment or dispatch, depending on our checkout and fulfilment process.

We reserve the right to decline an order before acceptance where reasonably necessary, including where:

• the product is unavailable;

• payment cannot be authorised;

• information supplied is materially incomplete or inaccurate;

• we reasonably suspect fraudulent activity;

• legal or regulatory restrictions prevent fulfilment; or

• there is an obvious technical or system error.

We will not exercise this right in a manner that unlawfully restricts your consumer rights.

If payment has already been received for an order we cannot lawfully or reasonably fulfil, we will provide the remedy required by applicable law.

8. Order Confirmation

After an order is placed, you may receive an electronic confirmation containing information such as:

• your order number;

• products ordered;

• billing information;

• shipping information;

• amounts paid; and

• selected delivery method.

You are responsible for checking your order information and notifying us promptly if you identify an error.

9. Prices

Unless otherwise stated, prices displayed for customers in Australia are presented in Australian dollars (AUD/A$).

We aim to display clear and accurate pricing.

Where required by Australian law, displayed prices will include applicable taxes, duties and unavoidable or pre-selected charges that must be included in the total price.

Delivery charges, where applicable and capable of being separately calculated, will be disclosed before the purchase is completed.

We will not intentionally use misleading pricing practices.

10. Pricing Errors

We take reasonable care to ensure that prices shown on the Website are correct.

If we identify an apparent technical, typographical or system error affecting a price, we will deal with the matter in accordance with applicable Australian law.

Nothing in these Terms gives us a right to disregard legal requirements concerning multiple pricing, misleading representations or the price consumers are entitled to pay.

11. Promotions and Discounts

From time to time, Norvell Brane may offer:

• promotional codes;

• percentage discounts;

• bundle offers;

• gifts with purchase;

• free shipping offers;

• seasonal promotions; or

• other promotional benefits.

Specific promotional conditions may apply and will be disclosed with the relevant offer.

Promotions must not be used fraudulently or contrary to their stated conditions.

Where permitted by law, promotional offers may:

• apply for a limited period;

• apply only to selected products;

• require a minimum order amount; or

• be restricted to one use per customer.

Promotional conditions do not remove rights available under the Australian Consumer Law.

12. Payment

We may accept payment through payment methods displayed at checkout.

Available payment options may vary from time to time.

You authorise us and our payment service providers to process the payment information submitted in connection with your order.

You are responsible for ensuring that:

• you are authorised to use the payment method;

• payment information is correct; and

• sufficient funds or credit are available.

We do not guarantee that every payment method will always be available.

13. Payment Security

Payments may be processed through third-party payment processors.

Payment providers may apply their own terms, security procedures and privacy practices.

We take reasonable steps to use reputable payment systems, but no internet-based system can be guaranteed to be completely secure.

Nothing in this section limits any responsibility we have that cannot lawfully be excluded.

14. Taxes

Prices and charges will be presented in accordance with applicable Australian pricing and taxation requirements.

Where GST or another applicable tax must be included in the displayed price, it will be handled in accordance with applicable law.

Customers ordering from jurisdictions outside Australia may be responsible for additional import duties, customs charges or taxes imposed by their jurisdiction where applicable and properly disclosed.

15. Shipping

Shipping options available to Australian customers may include:

Express Shipping
Estimated delivery: 5–8 business days

Free Standard Shipping
Estimated delivery: 5–12 business days

Delivery estimates are estimates rather than absolute guarantees unless expressly stated otherwise.

Further information is available in our Shipping Policy.

16. Delivery Estimates

We aim to dispatch and deliver orders within the timeframes communicated to customers.

Delivery may occasionally be affected by circumstances including:

• carrier delays;

• customs procedures;

• severe weather;

• natural disasters;

• transport disruptions;

• public holidays;

• incorrect delivery information; or

• circumstances outside our reasonable control.

Where a promised delivery timeframe is material to your purchase, or where goods are not supplied within the period required by Australian law, your statutory rights remain unaffected.

17. Delivery Address

You are responsible for providing a complete and accurate delivery address.

Please check your delivery information carefully before submitting an order.

If you notice an error after ordering, contact us promptly at:

contact@norvellbrane.store

We will make reasonable efforts to assist where fulfilment has not already progressed beyond the point at which changes can reasonably be made.

18. Risk and Delivery

Responsibility for goods will be determined in accordance with applicable Australian law.

Nothing in these Terms transfers to the customer a risk that legally remains with Norvell Brane or removes rights arising where goods are lost, damaged or not delivered.

19. International and Third-Party Fulfilment

Norvell Brane may use:

• third-party warehouses;

• logistics providers;

• fulfilment partners;

• manufacturers;

• suppliers; or

• carriers

to process or deliver orders.

Some products may be dispatched from facilities located outside Australia.

The involvement of a third-party supplier or overseas fulfilment facility does not by itself remove any rights an Australian consumer may have against Norvell Brane under applicable Australian law.

20. Returns and Refunds

Returns, refunds and exchanges are governed by our Return & Refund Policy and applicable Australian law.

Our voluntary return policies operate in addition to your rights under the Australian Consumer Law.

Nothing in our Return & Refund Policy or these Terms excludes consumer guarantees that cannot lawfully be excluded.

21. Consumer Guarantees

Products supplied to consumers are subject to applicable statutory guarantees, including guarantees concerning matters such as:

• acceptable quality;

• fitness for purpose;

• correspondence with description;

• correspondence with sample or demonstration model, where applicable;

• title;

• undisturbed possession;

• absence of undisclosed securities; and

• compliance with applicable express warranties.

Your entitlement to a repair, replacement, refund or other remedy depends on the circumstances and applicable Australian law.

22. Major and Minor Failures

Where goods fail to comply with a consumer guarantee, remedies will be provided in accordance with the Australian Consumer Law.

For a major failure, consumers may have the right to reject goods and choose a refund or replacement, subject to the legislation.

For a failure that is not major, the supplier may generally have an opportunity to remedy the failure within a reasonable time.

Nothing in these Terms limits those rights.

23. Cancellation by Customers

If you wish to cancel an order before it is dispatched, contact:

contact@norvellbrane.store

We will make reasonable efforts to process your request.

Cancellation cannot always be guaranteed once an order has entered fulfilment or has been dispatched.

Where cancellation is not possible, any applicable return rights under our Return & Refund Policy and Australian law will continue to apply.

24. Cancellation by Norvell Brane

We may cancel an order where reasonably necessary, including where:

• the item is unavailable;

• we are legally prohibited from supplying it;

• payment has not been successfully authorised;

• we reasonably determine that the transaction is fraudulent; or

• fulfilment is genuinely impossible.

If we cancel an order after receiving payment, we will provide any refund or other remedy required by law.

We will not rely on this clause in a way that constitutes an unfair contract term or otherwise breaches Australian law.

25. Fraud Prevention

We may use reasonable fraud-prevention procedures to protect customers and our business.

An order may be reviewed where there are reasonable indicators of:

• unauthorised payment;

• identity misuse;

• chargeback abuse;

• fraudulent account activity; or

• other unlawful conduct.

We may request reasonable verification where necessary.

We will handle personal information used for such verification in accordance with applicable privacy law and our Privacy Policy.

26. Accounts

Where customer accounts are offered, you are responsible for maintaining the confidentiality of your account credentials.

You must notify us promptly if you reasonably believe your account has been accessed without permission.

You are responsible for ensuring that information associated with your account remains accurate.

27. Intellectual Property

Unless otherwise stated, content made available through the Website, including:

• brand names;

• logos;

• trademarks;

• text;

• graphics;

• photographs;

• designs;

• product descriptions;

• Website layouts;

• videos; and

• other original content

is owned by, licensed to, or lawfully used by Norvell Brane.

You may access the content for ordinary personal use associated with browsing or purchasing from the Website.

You must not reproduce, distribute, modify, sell, commercially exploit or falsely claim ownership of protected content without appropriate authorisation, except where permitted by law.

28. Norvell Brane Brand

The name Norvell Brane, its branding, logos and associated visual identity may be protected under applicable intellectual property laws.

Nothing in these Terms grants you ownership of our intellectual property.

29. User Content

If you voluntarily provide content to us, such as:

• product reviews;

• photographs;

• comments;

• testimonials; or

• feedback,

you confirm that you have the right to provide that content.

Where we wish to use customer-created material for marketing beyond uses reasonably expected from the feature through which it was submitted, we may seek any additional permission required by applicable law.

You must not submit unlawful, defamatory, infringing, fraudulent or harmful content.

30. Product Reviews

Product reviews must reflect genuine experiences and must not intentionally mislead other customers.

We may moderate content where reasonably necessary, including content containing:

• unlawful material;

• threats;

• discriminatory abuse;

• spam;

• personal information;

• fraudulent claims; or

• irrelevant content.

We will not selectively remove legitimate negative reviews merely to create a misleading impression about our products.

31. Third-Party Links

The Website may contain links to third-party websites or services.

Third-party websites are operated independently and may have their own terms and privacy practices.

A link does not necessarily mean that Norvell Brane endorses all content or practices of the third-party website.

We are not responsible for third-party conduct to the extent responsibility may lawfully be excluded.

32. Third-Party Services

Certain Website functions may depend on third-party providers, including:

• ecommerce platforms;

• payment processors;

• analytics providers;

• email providers;

• hosting providers;

• logistics providers; and

• customer service tools.

Use of third-party services may also be subject to their applicable terms.

Our use of third parties does not remove legal obligations that remain ours under applicable law.

33. Privacy

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Our Privacy Policy explains matters including how we may collect, use, store and disclose personal information.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to our activities, we will handle personal information consistently with those requirements.

34. Electronic Communications

By contacting us electronically, placing an online order or using electronic features of the Website, you acknowledge that communications and transactions may occur electronically.

Electronic transactions and communications will be handled in accordance with applicable Australian laws.

Where your consent is legally required for a particular type of electronic communication, we will seek that consent as required.

35. Marketing Communications

Where you choose to receive promotional communications, we may send marketing messages in accordance with applicable Australian law.

Where legally required, marketing communications will provide a method for unsubscribing.

Transactional communications relating to an order, account, refund, security issue or customer service matter may still be sent where necessary.

36. Website Availability

We aim to keep our Website reasonably accessible and functional.

However, temporary interruptions may occur due to:

• maintenance;

• updates;

• technical failures;

• security incidents;

• third-party service failures; or

• circumstances outside our reasonable control.

We do not guarantee uninterrupted access at all times.

This does not exclude any statutory obligation that cannot lawfully be excluded.

37. Errors and Omissions

We may correct genuine typographical, technical or administrative errors on the Website.

Any correction affecting an existing transaction will be handled subject to the Australian Consumer Law and other applicable law.

This clause does not permit us to alter a completed transaction retrospectively where doing so would unlawfully disadvantage a consumer.

38. Limitation of Liability

To the maximum extent permitted by law, Norvell Brane will not be liable for losses for which liability may lawfully be excluded or limited.

However, nothing in these Terms excludes, restricts or modifies liability or rights where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits rights or remedies available under the Australian Consumer Law that cannot lawfully be excluded or limited.

39. No Exclusion of Mandatory Rights

Any limitation, exclusion, disclaimer or indemnity appearing in these Terms applies only to the extent permitted by law.

Where Australian law provides you with a mandatory right or remedy, that right or remedy takes priority over any inconsistent provision in these Terms.

40. Indemnity

To the extent permitted by law, you may be responsible for loss directly caused by your unlawful use of the Website or your material breach of these Terms.

This provision does not make you responsible for losses caused by Norvell Brane, matters outside your reasonable control, or anything for which imposing liability would be unlawful or unfair.

41. Events Outside Reasonable Control

Neither party will be responsible for delay caused solely by circumstances genuinely outside that party's reasonable control to the extent permitted by law.

Examples may include:

• natural disasters;

• severe weather;

• war;

• civil unrest;

• government restrictions;

• major transport interruptions; or

• widespread infrastructure failures.

This clause does not remove any consumer right to a refund, cancellation or other remedy where such a right applies under Australian law.

42. Unfair Contract Terms

These Terms are intended to operate consistently with Australian laws concerning unfair contract terms.

Nothing in these Terms is intended to:

• create a significant and unjustified imbalance between us and you;

• allow us to avoid obligations that Australian law requires us to perform;

• impose unreasonable penalties;

• give us an unrestricted unilateral right to change a completed transaction; or

• remove statutory remedies.

If a provision is found to be unfair, void or unenforceable, the remainder of the Terms will continue to operate where legally possible.

43. Changes to These Terms

We may update these Terms from time to time where reasonably necessary, including to reflect:

• changes to our services;

• operational changes;

• changes in technology; or

• changes in law or regulation.

Updated Terms will be published on our Website.

Changes will not retrospectively remove or reduce rights that have already arisen under an existing transaction where doing so would be unlawful.

44. Severability

If a provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will be severed or limited to the minimum extent required, where legally permitted.

The remaining provisions will continue to operate.

45. No Waiver

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have permanently waived our right to enforce it.

Similarly, nothing in this clause prevents you from exercising rights available to you under applicable law.

46. Entire Agreement

These Terms, together with policies expressly incorporated into them, including where applicable our:

• Return & Refund Policy;

• Shipping Policy; and

• Privacy Policy,

form the terms governing your use of our Website and purchases from us.

This provision does not exclude representations or rights that cannot lawfully be excluded.

47. Governing Law

These Terms are governed by the laws applicable to the transaction in Australia.

Nothing in this clause is intended to prevent an Australian consumer from relying on mandatory protections, bringing a claim in a court or tribunal with jurisdiction, or exercising rights available under the Australian Consumer Law or applicable State or Territory legislation.

48. Dispute Resolution

If you have a problem with an order or our service, we encourage you to contact us first so that we can attempt to resolve the matter.

Contact:

contact@norvellbrane.store

We will endeavour to respond within a reasonable timeframe.

Nothing in this section requires you to give up a statutory right, prevents you from contacting a consumer protection regulator, or restricts access to a court or tribunal where you are legally entitled to do so.

49. Complaints

Complaints may be submitted to:

Norvell Brane
Email: contact@norvellbrane.store
Website: norvellbrane.store

Please provide sufficient information for us to identify your order and understand the issue.

We will assess complaints fairly and in accordance with applicable Australian law.

50. Contact Information

Questions regarding these Terms of Service may be sent to:

Norvell Brane
Website: norvellbrane.store
Email: contact@norvellbrane.store

51. Final Consumer Rights Statement

Nothing in these Terms is intended to exclude, restrict or modify rights or remedies available to consumers that cannot legally be excluded, restricted or modified.

Where any part of these Terms is inconsistent with the Australian Consumer Law or another mandatory Australian law, the mandatory legal requirement will prevail.