SHIPPING POLICY

Last updated: 23 September 2026

Thank you for shopping with Norvell Brane. We aim to provide a reliable and transparent delivery experience for all orders placed through norvellbrane.store.

This Shipping Policy explains our available delivery methods, estimated delivery times and other important information regarding the shipment of your order.

1. Shipping Options

We currently offer the following shipping options for customers in Australia:

Express Shipping

Estimated delivery time: 5–8 business days
Shipping cost: Paid shipping

The applicable Express Shipping fee will be displayed at checkout before you complete your purchase.

Free Standard Shipping

Estimated delivery time: 5–12 business days
Shipping cost: Free

There is no additional shipping charge when Free Standard Shipping is selected.

2. Business Days

Business days are generally Monday to Friday and exclude weekends and Australian public holidays.

Orders placed on weekends or public holidays may begin processing on the next available business day.

3. Order Processing

Once your order has been successfully placed and payment has been confirmed, it will be prepared for shipment.

You will receive an order confirmation using the contact details provided at checkout.

Once your order has been dispatched, tracking information may be provided where tracking is available.

4. Estimated Delivery Times

Our estimated delivery times are:

Express Shipping: 5–8 business days
Free Standard Shipping: 5–12 business days

Delivery timeframes are estimates and may occasionally be affected by circumstances outside our reasonable control.

5. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances such as:

• carrier or postal delays;

• severe weather;

• public holidays;

• customs or border processing;

• high-volume shopping periods;

• transport disruptions;

• natural disasters;

• incorrect or incomplete delivery information; or

• other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us at contact@norvellbrane.store so that we can assist you.

Nothing in this policy limits any rights or remedies available to you under applicable Australian law.

6. Tracking Information

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Tracking updates are controlled by the relevant delivery provider and may not always appear immediately.

7. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

• full name;

• street address;

• suburb;

• state or territory;

• postcode; and

• contact details

before completing your purchase.

If you notice an error in your delivery address, contact us as soon as possible at:

contact@norvellbrane.store

We will make reasonable efforts to update the address where the order has not yet been processed or dispatched.

Once an order has entered the shipping network, we may not be able to change the delivery address.

8. Incorrect or Incomplete Addresses

Orders may be delayed, returned or otherwise affected where an incorrect or incomplete delivery address has been provided.

If a parcel is returned because of incorrect information supplied by the customer, we will contact you regarding the available options.

Any additional shipping charges will only be applied where reasonable and permitted by applicable law.

9. Failed Delivery Attempts

If the carrier is unable to complete delivery, they may:

• attempt delivery again;

• leave instructions for collection;

• redirect the parcel to a collection location; or

• return the parcel to the sender.

Please follow the instructions provided by the carrier.

10. Orders Returned to Sender

A parcel may be returned to sender because of:

• an incorrect address;

• an incomplete address;

• unsuccessful delivery attempts;

• failure to collect the parcel;

• refusal of delivery; or

• other carrier-related circumstances.

If your parcel is returned, please contact contact@norvellbrane.store.

We will review the circumstances and provide the appropriate options.

11. Lost Parcels

If your tracking information indicates that the parcel may be lost or if your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

Email: contact@norvellbrane.store

Please provide your:

• full name;

• order number; and

• delivery address.

We will investigate the shipment with the applicable carrier or fulfilment provider.

Where goods cannot be supplied or delivered as required, any remedy available under applicable Australian law will remain available to you.

12. Damaged Parcels

If your parcel or products arrive damaged, please contact us as soon as reasonably possible.

Where available, include:

• your order number;

• a description of the damage; and

• photographs of the product and packaging.

We will assess the matter and provide an appropriate remedy where required.

Your rights under the Australian Consumer Law are not affected by this policy.

13. Incorrect Products

If you receive an incorrect product, please contact:

contact@norvellbrane.store

Include your order number and details of the item received.

Where an incorrect product has been sent because of an error on our part or by a fulfilment provider acting on our behalf, we will provide an appropriate solution.

14. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately due to product availability or fulfilment arrangements.

As a result, you may receive more than one parcel for a single order.

Where available, separate tracking information may be provided for each shipment.

15. International Fulfilment

Norvell Brane may work with suppliers, warehouses and fulfilment partners located both within and outside Australia.

As a result, some orders may be dispatched from an international fulfilment facility.

The location from which an order is dispatched does not remove any mandatory rights Australian consumers may have under applicable Australian law.

16. Customs and Import Processing

Where an order is dispatched internationally, it may pass through customs or border processing.

This may occasionally result in additional delivery time.

Any taxes, duties or charges applicable to a transaction will be handled or disclosed in accordance with applicable law.

17. Delivery Instructions

Where delivery instructions can be provided during checkout, please ensure they are clear and accurate.

We cannot guarantee that carriers will always be able to follow special delivery requests, as these may depend on:

• carrier policies;

• property access;

• safety considerations; or

• local delivery conditions.

18. Authority to Leave

Where a carrier offers an Authority to Leave service, the availability and conditions of that service may depend on the carrier.

Customers should carefully consider whether an unattended delivery location is secure.

Nothing in this section excludes responsibilities that cannot legally be excluded.

19. Delivery Confirmation

A carrier may mark a parcel as delivered based on its delivery records.

If your tracking information shows that your parcel has been delivered but you cannot locate it, please:

• check around the delivery location;

• check with other household members;

• check with neighbours where appropriate;

• check any safe location used by the carrier; and

• contact us if the parcel still cannot be located.

We can then assist with an investigation where appropriate.

20. Shipping Charges

Free Standard Shipping is provided at no shipping cost.

Express Shipping is a paid delivery option.

The applicable Express Shipping charge will be clearly displayed during checkout before your order is submitted.

We will not add undisclosed mandatory shipping charges after you have completed your purchase.

21. Changes to Shipping Method

Once an order has entered fulfilment or has been dispatched, we may not be able to change the selected shipping method.

If you need assistance before dispatch, contact:

contact@norvellbrane.store

We will make reasonable efforts to assist.

22. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation after an order has entered fulfilment or has been dispatched.

Where cancellation is no longer possible, our Return & Refund Policy and any applicable statutory rights will continue to apply.

23. Peak Periods

During high-demand periods, including major promotional campaigns and public holiday periods, order processing or delivery may take longer than usual.

We will make reasonable efforts to minimise delays and communicate material issues where appropriate.

24. Australian Consumer Rights

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

Where this policy conflicts with a mandatory requirement of Australian law, the mandatory legal requirement will prevail.

25. Contact Us

For questions regarding shipping, delivery or tracking, please contact:

Norvell Brane
Website: norvellbrane.store
Email: contact@norvellbrane.store

Shipping Summary

Express Shipping
5–8 business days
Paid shipping

Free Standard Shipping
5–12 business days
Free shipping