Contact information
CONTACT INFORMATION
Last updated: 23 September 2026
Thank you for choosing Norvell Brane.
If you have any questions regarding your order, delivery, returns, refunds, products or our store, our customer support team is available to assist you.
Customer Support
Store Name: Norvell Brane
Website: norvellbrane.store
Email: contact@norvellbrane.store
For the fastest assistance, please contact us by email.
Order Enquiries
For questions regarding an existing order, please include your order number in your message whenever possible.
We can assist with matters including:
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order status;
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shipping and tracking;
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delivery issues;
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incorrect or damaged products;
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returns and refunds;
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exchanges;
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product information; and
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general order enquiries.
Returns and Refunds
For return or refund requests, please contact:
Please include:
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your full name;
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your order number;
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the product concerned;
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the reason for your request; and
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any relevant photographs where appropriate.
Please refer to our Return & Refund Policy for further information.
Shipping and Delivery
For questions about shipping, tracking or delivery, contact:
Please provide your order number so that we can assist you more efficiently.
Our current shipping options include:
Express Shipping
Estimated delivery: 5–8 business days
Free Standard Shipping
Estimated delivery: 5–12 business days
Please refer to our Shipping Policy for complete information.
Product Enquiries
If you have questions about:
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sizing;
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materials;
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product specifications;
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colours;
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availability; or
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product care,
please contact us before placing your order.
Email: contact@norvellbrane.store
Changes to an Order
If you need to request a change to an order, including changes to delivery information, please contact us as soon as possible.
We will make reasonable efforts to assist where the order has not yet been processed or dispatched.
Once an order has entered fulfilment or has been dispatched, changes may no longer be possible.
Damaged or Incorrect Orders
If you receive a damaged, faulty or incorrect product, please contact us as soon as reasonably possible.
Please include:
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your order number;
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a description of the issue; and
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photographs of the item where available.
We will review the matter and provide an appropriate solution in accordance with our policies and applicable Australian consumer law.
Business and General Enquiries
For general, business or partnership enquiries, please contact:
Please include a clear subject line and relevant information so that your enquiry can be directed appropriately.
Customer Service Communication
We aim to respond to customer enquiries within a reasonable timeframe.
During periods of high demand, public holidays or major promotional events, response times may be longer than usual.
Sending multiple emails regarding the same enquiry may delay processing. Where possible, please reply to the same email thread.
Important Information
Norvell Brane will never ask you to provide sensitive payment information, such as your full card number or security code, by email.
Please be cautious of messages claiming to represent Norvell Brane from email addresses other than our official contact channels.
Our official contact email is:
Complaints
If you wish to make a complaint regarding a product, order or service, please email:
Please provide sufficient information for us to understand and investigate your concern.
Nothing in our complaints process limits any rights or remedies available to you under applicable Australian law.
Contact Details
Norvell Brane
Minimalist Luxury Menswear
Website: norvellbrane.store
Email: contact@norvellbrane.store
For all customer service enquiries, please contact us by email.